Speed to Contact, The Key to Riches!

Carpool Confessions are conversations that take place with Lead Generation professionals on the way to and from work.

I don’t know how many times lead buyers need to see this information, frankly not enough and why I say that because it finally clicked for me too. Maybe it clicks every time I see these types of studies. In fact, I recommend that every Lead Buyer or manager print this white paper up and pin it to your office wall. You should base your companies mantra or mission of this report. Speed is key!

LeadQual put together an excellent white paper that reiterates an older MIT study. It again proves how important it is to call leads within 5 minutes. Stop for a moment, open the white paper here and look at the chart. Notice how your chances of success decrease DRAMATICALLY after the first 5 minutes. People, 5 minutes goes by very fast! Calling leads within 10 minutes will not cut it! Do you even know the average speed to contact is at your company? If not, it should be priority number one to figure out how you are going to find this data and then benchmark it and improve it. I am certain that it is not as fast as you think.

I really liked the chart that showed the success rates by day! It backs up all the times have I had told people to buy leads on the weekend. Weekend leads perform better, period, enough said.

I had the pleasure of speaking with Glenn Houck, Co-Founder of LeadQual on the way to work yesterday and we discussed the white paper and more. If you have buyers struggling with leads, that you don’t think are getting the point, as much as you have told them, have them listen to this call.

Take a listen


 
 Carpool Confessions of a Lead Gen Pro: Glenn Houck: Play Now | Play in Popup | Download
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This post was written by:

Lead Critic - who has written 485 posts on LEADCRITIC.

LeadCritic, formally a lead manager for a large real estate, mortgage and financial service company has a passion for the lead generation business. Currently is now involved on the generation side of the table in the EDU, Insurance, Debt and Finance verticles. A few other interests include Internet Marketing, web analytics, lead management and consumer behavior.

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4 Responses to “Speed to Contact, The Key to Riches!”

  1. Nice post. We like your blog and your writing style.
    We would like to invite you to be a guest author on The LeadPile Blog.
    We have invited some of the best bloggers in the Internet, Technology, and E-commerce space to be guest authors on the Blog. By being a guest author with us, you will receive a lot of buzz, and a lot of attention.
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Trackbacks/Pingbacks

  1. [...] If you want statistical proof take a look at the industry’s definitive lead management study done by MIT. Also, listen to LeadCritic’s recent interview with LeadQual as they revisit the speed to contact advantage. [...]

  2. [...] of closing the lead go down by 100 times. Check out this post on LeadCritic and interview on lead management to get the lowdown on speed to [...]

  3. [...] the schools using call centers are also seeing a higher conversion rate then their counterparts. Speed to contact time is the most important factor to successful lead management, in my [...]


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