Based on a few comments on the “Selling Leads Multiple Times” post I wanted to share this article I came across.
There are actually some situations when you can benefit from letting a customer go and Sprint actually made the aggressive move:
“Recently, Sprint decided to cut its losses and give a number of CSRs a break from the nagging when it pulled the plug on nearly 1,200 of its mobile customers. Apparently, these whiners were dialing in “40 to 50 times as often” as the “average customer,” and after failing to appease them, the firm chose to “terminate the relationship with those customers to allow them to pursue other options.”
What a brave move by Sprint. I wonder how many clients or customers of yours you are wasting your time and money on?
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I hate Sprint, but at least now I respect them a little more. I have been reading a book entitled “The 4 hour work week” and this exactly what he stated as well as the people that pay the least for something often pose the biggest irritations. Remember the 80/20 rule applies to sales, customer service and customers. More people should get fired as client from more companies. Businesses would grow from it
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So will you apply the rule of responding to all your emails only once per day?
Good book though
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somethings you take and others you leave HAHAHA
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